General Terms and Conditions of Service – Nice-Transfer

1. Company Information

The chauffeured services are provided by Nice-Transfer SASU, a simplified joint-stock company (société par actions simplifiée à associé unique) registered in France.

• Legal name: Nice-Transfer SASU
• Trade name: Nice-Transfer
• RCS: 993 569 722 R.C.S. Nice
• Share capital: 500 €
• EUID: FR0605.993569722
• Registered office:
  Bâtiment Ferber
  28 Avenue de la Lanterne
  06200 Nice, France
• Website: https://www.nice-transfer.com
• Main activities: transport of passengers with driver (VTC), private transfers, airport shuttles, chauffeured car rental, tourist excursions, and related services; subcontracting and intermediation; purchase, rental, maintenance and management of vehicles.
• Legal representative / President: Grytsounyak Yevguen

VTC Operator License

Passenger transport with driver (VTC) is an activity subject to prior authorisation by the competent authority. At the time of writing, the VTC operator license of Nice-Transfer SASU is in the process of being issued and the activity is under the legal condition mentioned in the Kbis extract.

VTC Operator License Number: pending (will be indicated and updated on the website as soon as the licence is formally granted).

2. Scope and Acceptance of the Terms

These General Terms and Conditions of Service (the “Terms”) apply to all chauffeur and transfer services offered by Nice-Transfer SASU (the “Company”) to individual and business clients (the “Client”).

By requesting a quote, confirming a booking, or using our services, the Client acknowledges that they have read, understood, and accepted these Terms. Any deviation shall only be valid if expressly agreed in writing by the Company.

3. Reservations and Bookings

Reservations can be made via:

• Telephone;
• The website: www.nice-transfer.com;
• Email (contact address indicated on the website);
• Messaging or social media channels used by the Company.

To validate a booking, the Client must provide at least:

• Full name and mobile phone number;
• Pick-up date and time;
• Departure and destination addresses (or itinerary in case of hourly hire);
• Number of passengers and luggage information;
• For airport or train station pickups: flight / train number and origin city.

The reservation becomes effective only after written confirmation (email, SMS or message) from the Company and, where applicable, after the Client has accepted the quoted price within its validity period.

Unless otherwise indicated, quotes are valid for 15 days from the date of issue. After this period, availability and prices may be revised.

4. Prices and Payment Terms

4.1 Prices

All prices are expressed in euros (€). Unless otherwise stated in the quote, the fare includes:

• chauffeur service;
• vehicle and passenger insurance;
• fuel, standard road tolls and vehicle maintenance;
• reasonable luggage carried in the luggage compartment.

Any additional services (detours, extended waiting, extra hours, additional stops, night hours, etc.) may incur a surcharge according to the current price list or as specified in the quote.

4.2 Accepted payment methods

The following payment methods are accepted, subject to availability and prior agreement:

• Cash (within legal limits in France);
• Bank cards via onboard payment terminal;
• Secure online payment link (e.g. SumUp or similar provider);
• PayPal (if indicated in the quote);
• Bank transfer (especially for business clients and advance payments).

4.3 Private individuals

• For standard point-to-point transfers, payment is generally due upon completion of the service (at drop-off), unless a deposit is required.
• For services over a certain amount, multi-vehicle bookings, events, or full-day hires, the Company may require a non-refundable deposit of up to 40% to secure the reservation.
• The remaining balance is payable at the latest when the service is completed, unless otherwise stated in the quote.

4.4 Business clients

• Business clients (companies, agencies, hotels, conciergeries, event organisers) may, subject to approval, benefit from periodic invoicing.
• Unless otherwise agreed, invoices are payable within 30 days of the invoice date.
• In case of late payment, statutory interest and a fixed recovery indemnity may apply, in accordance with French law (Code de commerce).

5. Services Included / Not Included

5.1 Included in the fare

• Driver and vehicle made available for the booked route or time;
• Insurance for passengers in the vehicle;
• Fuel and standard road tolls on the agreed route;
• Standard luggage in the luggage compartment (within vehicle capacity);
• Short waiting time at pickup (within reasonable limits – see below).

5.2 Not included (may be charged additionally)

• Entrance fees (museums, events, attractions, etc.);
• Parking fees not included in the quote;
• Extra waiting time beyond the included period;
• Significant route deviations or additional stops requested by the Client;
• Driver’s accommodation and meals for multi-day services.

Unless otherwise stated, the included waiting time at pickup is:

• Airports / train stations: up to a reasonable buffer after scheduled arrival (as specified in the quote);
• Other pickups: up to 15 minutes.

Beyond included waiting, surcharges may apply per minute or per hour, according to the current tariff or as specified in the quote.

6. Itineraries, Changes and Cancellations

6.1 Itineraries and changes during the service

The route is determined based on the information provided at the time of booking. Any change of route, additional stop or extension of service requested by the Client and accepted by the driver may result in extra charges.

The driver chooses the route at his or her discretion, taking into account safety, traffic and legal restrictions (road closures, weight or height limits, weather conditions, etc.).

6.2 Cancellations by the Client

Unless otherwise stated in the quote or confirmation:

• More than 24 hours before the scheduled pick-up time: cancellation free of charge (any deposit may be refunded or credited, depending on the agreement).
• Between 24 hours and 3 hours before pick-up: the Company may retain up to 10% of the service price or the deposit paid, to cover planning and administrative costs.
• Less than 3 hours before pick-up, or if the vehicle is already on its way / on site, or in case of no-show by the Client: 100% of the service price is due.

Any specific cancellation conditions (for events, multi-day services, car-with-driver, partner services, etc.) may be indicated directly on the quote or booking confirmation and shall prevail over the general rules above.

6.3 Cancellations or modifications by the Company

In exceptional cases (force majeure, severe weather, accidents, sudden unavailability of the vehicle or driver, road closures, strikes, etc.), the Company may have to cancel or modify the service.

In such cases, the Company will:

• inform the Client as soon as possible;
• offer an alternative solution (other schedule, other vehicle, partner operator) when possible;
• refund any amount already paid for the portion of the service not provided, if no alternative is accepted by the Client.

The Company cannot be held liable for indirect losses (missed flights, hotel nights, tickets, etc.) beyond the amount paid for the service.

7. Conduct on Board and Safety Rules

• Seat belts must be worn by all passengers, in front and rear seats, throughout the journey.
• Smoking, consumption of illegal substances and clearly excessive alcohol are strictly prohibited.
• The driver may refuse or interrupt the service if a passenger behaves aggressively, dangerously, or in a way that compromises safety, without refund.
• Any damage to the interior or exterior of the vehicle caused by the Client or their group (stains, breakages, burns, etc.) may be invoiced to the Client.
• Food and drinks are tolerated only with the driver’s prior agreement; otherwise they may be refused for reasons of cleanliness and safety.
• Pets are only accepted if this has been agreed at the time of booking (type and size of animal, carrier, etc.).

8. Luggage

The Client is responsible for the nature and proper packaging of their luggage. Only luggage that can be carried safely in the vehicle’s luggage compartment (and, if applicable, on dedicated racks) will be accepted.

• As a guideline, the maximum recommended weight is around 25 kg per passenger, depending on the vehicle and number of passengers.
• The Company is not liable for loss, theft or damage to luggage or personal items not directly caused by the driver.
• The Client must ensure that no prohibited or dangerous items are placed in the luggage (weapons, explosives, etc.).

9. Liability, Delays and Force Majeure

The Company undertakes to make every reasonable effort to perform the service under the agreed conditions and times. However, it cannot be held responsible for delays due to circumstances beyond its control, such as:

• heavy traffic, accidents on the road, roadworks or diversions;
• exceptional weather conditions;
• strikes, demonstrations or police operations;
• delays or cancellations of flights, trains or ships;
• force majeure events as defined by French law.

In the event of a significant delay, the driver or the Company will inform the Client as soon as reasonably possible. Any compensation is limited to the price of the service concerned, excluding any indirect costs (hotel, flights, tickets, etc.).

10. Applicable Law and Jurisdiction

These Terms are governed by French law. In the event of a dispute and failing an amicable agreement, the competent courts shall be those of the jurisdiction of the Company’s registered office, without prejudice to consumer protection rules that may grant specific jurisdiction to the Client.

11. Contact Information

For any question related to these Terms, bookings or invoices, you may contact:

Nice-Transfer SASU
Bâtiment Ferber
28 Avenue de la Lanterne
06200 Nice, France
📧 info@nice-transfer.com
📞 +33 6 22 07 79 01
🌐 www.nice-transfer.com

The Company reserves the right to update these Terms at any time. The applicable version is the one published on the website on the date of your booking.